I had one or two issues downloading, but once I'd received some advice from support I had no issues. Any questions I had where answered promptly. Good all round service.
I had difficulties with setting up the product that I purchased. Tech support did an excellent and timely job assisting.
Support has been very responsive; although I had some problems, they were very helpful and accommodating.
I had a slight problem installing the software (due to my misunderstanding). I wrote to tech support - they responded within 15 minutes with clear instruction which solved my problem. Very happy with the product AND the customer support. Excellent!